Site Information

Terms of Use

Please read this section carefully as it contains the legal terms and conditions (Terms) that you agree to when you transact with us through this Site or if you continue to use this Site. 

General

This Site (www.harnn.com.sg) is operated by Waterwoode Pte Ltd (registered number 201508271C), as the authorised distributor of HARNN products in Singapore (hereinafter referred to as HARNN Singapore), with its business location at 30 Raffles Place, #01-41 Chevron House, Singapore 048622.

The purpose of the Site is to provide you with information about the business of HARNN Singapore, our products and stores, our marketing and promotional campaigns, as well as provide a platform for users to purchase listed products from us.

Although we take all necessary steps to ensure your smooth usage of our Site, we cannot guarantee that there are no uninterrupted access at all times. There may be technical issues that may be beyond our control. However, we endeavour to resolve any such technical issues as soon as we can.

The information on the Site has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness.

Waterwoode Pte Ltd is, unless otherwise stated, the owner of all copyright and database rights in the Site and its contents. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) unless explicit written consent has been obtained from Waterwoode Pte Ltd.

All brand, product and service names used in this Site are the trade marks, trade names or service marks of the HARNN Global Company Limited unless otherwise stated. You may not distribute products or offer services under or by reference to or otherwise use or reproduce any such trade marks, trade names or service marks without the prior written permission of the HARNN Global Company Limited or the owner of such trade marks, trade names or service marks.

To the fullest extent permitted by law all warranties (express or implied) in respect of the Site and the content of and your use of the same are excluded. Except in the case of death or personal injury caused by our negligence, to the fullest extent permitted by law we exclude all liability to you in respect of your use of this Site.

We reserve the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the Site.

These Terms are governed by and will be construed in accordance with the laws of Singapore. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the Singapore Courts.

ONLINE PURCHASES

All orders will be verified for accuracy of delivery address, billing and payment information before shipping. We reserve the rights to request additional information from you, including your identification information, as part of this verification process.  

You are responsible for providing truthful and accurate information to us. Any untruthful and inaccurate information provided constitute a breach of these Terms and may result in cancellation of your order.  

You are responsible for providing sufficient and accurate delivery address (including street address, block and unit number, or postal code). We will not be responsible for undelivered goods as a result of insufficient/ errorneous delivery address information provided by you.

At any point before shipping, notwithstanding our Shipping Policy, we reserve the right to limit, deny, refuse or cancel, wholly or in part, an order made by you for any reason and at its sole discretion, including without limitations on quantities available for purchase, inaccuracies, or errors in product, description or pricing information, or any problems identified by our Management. In such event, we will ensure you are informed of this matter as soon as possible. If payment in any form, including credit card payment, has been received by us, we will ensure the necessary refund is made to you by way of cash or cheque refund or a credit against your credit card account. We normally take a maximum of 30 days to process a refund, although it may be quicker in many cases.

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s), and be bounded by these Terms.  The merchandise sold on our Website is intended for personal use only, not for resale. Any suspected resale of our merchandise for personal or business profit is strictly prohibited. At our sole discretion, we will reserve the right to cancel orders that appear to be for any commercial resale purposes.

SHIPPING POLICY

The standard delivery fee within Singapore is $10 for all purchases, unless otherwise stated.

Delivery of all online orders will be made within three to four business days from receipt of customer’s order, unless otherwise stated.

Customer must ensure that someone is available at the designated delivery address to receive the delivery between 8am – 8pm.

We deliver to all locations in Singapore provided customer is able to indicate specific delivery address. However, we do not deliver to P.O. boxes and embassies.

RETURNS POLICY

For hygenic purposes, exchanges will only be allowed for defective products.

All exchanges should be made within 7 days from the date of purchase with proof of original receipt at our retail store. Exchange may only be made for product, but not cash refunds, based on the same value of product or higher.

We will only accept for return or exchange, products that were purchased from this Site (www.harnn.com.sg) directly. HARNN Singapore reserves the right to modify its exchange and return policies at any time, without prior notice.